COVID 19 Policy
If your voucher is affected by the most recent lockdown (January 2021)
Your voucher will be accepted after it expires to reflect lockdown 3.0 closures. If your voucher venue closes, for example for 6 weeks then your voucher will be accepted for 6 weeks after the expiry and so on. Voucher terms and conditions still apply.
If you ordered through Planet Offers before 23rd March 2020
Permitting your voucher was still valid past this date:
If your voucher was purchased from Planet Offers before 23rd March, our vouchers were extended until 18th September unless you were told differently.
We have emailed to all of our mailing list and updated our website and social pages throughout lockdown with this information, therefore, as this has now expired, we will no longer be accepting refund requests.
If you ordered between 23rd March and 3rd December 2020
Permitting your voucher was still valid after 5th November 2020:
Your voucher will be accepted for an additional 4 weeks after it expires to reflect lockdown 2.0 closures. If your voucher venue closes for longer, for example 6 weeks, then your voucher will be accepted for 6 weeks after the expiry and so on.
You do not need to contact us to extend your voucher as your original voucher will be accepted.
If you were/are self-isolating/tested positive for COVID-19
In the first instance please contact the venue directly. They will be able to advise if they can book you in at a later date.
If you purchased your voucher in the last 14 days
However if you are within your 14 day refund period and you still wish to cancel your order, please contact us and one of our team will be in touch usually within 3 working days although please note during busier times this may take a little longer so please bear with us.
If you are out of the 14 day refund period but your voucher is still in date
Please contact the venue who will allow you to use your voucher for a further 14 days (T&Cs still apply and subject to availability. For example, if your voucher cannot be used on Saturday, this will still apply).
If your voucher has expired
We are afraid if you do not contact us before the voucher expires, we are then unable to assist with any refunds or extensions