COVID 19 Policy
If you were/are self-isolating/tested positive for COVID-19
We are constantly following government guidelines about COVID-19. Domestic restrictions in England have now been removed. We are continually following the advice from the government and will continue to provide a high level of customer service as we move forward to the next stage. We are happy to answer any questions you have about the event you are attending. If you are outside of our 14 day refund period, refunds will only be processed if the event, venue or business postpones or cancels.
If your voucher is affected by the most recent lockdown (January 2021)
Your voucher will be accepted after it expires to reflect lockdown 3.0 closures. If your voucher venue closes, for example for 6 weeks then your voucher will be accepted for 6 weeks after the expiry and so on. Voucher terms and conditions still apply.
If you ordered through Planet Offers before 23rd March 2020
Permitting your voucher was still valid past this date:
If your voucher was purchased from Planet Offers before 23rd March, our vouchers were extended until 18th September unless you were told differently.
We have emailed to all of our mailing list and updated our website and social pages throughout lockdown with this information, therefore, as this has now expired, we will no longer be accepting refund requests.
If you ordered between 23rd March and 3rd December 2020
Permitting your voucher was still valid after 5th November 2020:
Your voucher will be accepted for an additional 4 weeks after it expires to reflect lockdown 2.0 closures. If your voucher venue closes for longer, for example 6 weeks, then your voucher will be accepted for 6 weeks after the expiry and so on.
You do not need to contact us to extend your voucher as your original voucher will be accepted.