What is Planet Offers?
Planet Offers gives YOU access to a whole host of exciting vouchers for things to see and do in your local area. There’s no sneaky catches with these vouchers, what you see is what you get. So, if you love vouchers and offers as much as we do, buy today and don’t miss out! Here’s how it works:
1. Simply pick the offer you’d like to take advantage of.
2. Buy the voucher online through our secure shop.
3. Contact the voucher supplier to redeem your voucher before the voucher expiry date. (If booking is not required, then you can just take your voucher with you on the day.)
4. Enjoy! Our exclusive vouchers are easy to use and they’ll save you money! Ps. more of our amazing discounted offers will be available throughout the year so please sign up to our newsletter & tune in to make sure that you don’t miss out.
I like an offer, how do I buy it?
Just click on the ‘Add to Basket’ button and it will take you through to our secure payment page. Hurry though, we want you to take advantage of these offers and we only have a limited amount of vouchers available. Your voucher will be emailed to you straight away, simply download the PDF attachment and print off! Alternatively, you can retrieve your voucher by logging into your Offers account. Find the ‘My Orders’ section, then simply click “Download PDF”, we recommend that you click ‘save as’ first then you’ll be able to print a copy of your voucher, containing the redemption instructions and contact details.
How do I use my voucher?
Contact the voucher supplier directly to make a booking in order to redeem your voucher where necessary. You’ll need your Voucher Code and Security Code (both found on your voucher), either over the phone when booking or on arrival. In some cases you may not need to book in advance, in this case please take your voucher along with you.
Can I buy more than one voucher?
You can buy as many Planet Offers vouchers as you like, however usually our partners will only allow one voucher per customer to be redeemed at one time. You can buy multiple vouchers if you wish to give them as gifts. Please have a look at the ‘Terms & Conditions’ section at the bottom of the pages for any restrictions.
When does the offer expire?
All offers will display their expiry date on the website and on the voucher itself. You need to have either used your voucher before the expiry date or contacted the voucher supplier to make arrangements within this time frame. You will not be able to use your vouchers after the expiry date has passed or be entitled to a refund.
What’s the refund policy?
We operate a no quibble returns policy if you contact us within 14 days after purchasing the voucher and haven't redeemed it already. So if you made a mistake or changed your mind, we will give you back the amount you paid for the item and void the voucher. Guaranteed.
The standard refund policy does not apply to events. Refunds will not be provided for any events unless the event is cancelled, changed dramatically or postponed. This includes, but is not limited to, festivals, special events, funfairs, gigs and shows. Where refunds are not available this will be included on the voucher terms and conditions
Please contact us via using this form if you have any queries or require a refund.
Note that our working hours are: Mon-Fri 9am-5.30pm. We will contact you within 48 hours if you contact us within these hours, any emails sent from 5.30pm on Friday - Sunday then we will be in touch on Monday.
Please note that all offers are subject to availability. Check through the T&C's thoroughly and to avoid disappointment, please contact the voucher supplier as soon as possible.
How do Promo Codes work?
Each promo code is only valid during the time specified, and it's only valid on the type of deal specified. These will be clearly labelled in the t&cs of the marketing communication. (Acorne PLC products are not included on any promo codes for instance.)
So if you're lucky enough to have a Planet Radio Offers discount code, please follow these steps to get your discount:
- Click 'Add To Basket' on the product you wish to purchase.
- At the shopping basket page, there is a 'Discount Codes' box. Enter the code here double-checking to make sure you've entered the code correctly.
- Click 'Apply Coupon' and you should see the price reduction on this screen.
- Proceed to checkout and the code will automatically apply throughout the checkout process
If you have any concerns after purchasing please contact us via the contact form